Summary
A results-driven product owner and manager with 7 years of experience leading agile development projects for technology organizations. Experience leading cross-functional teams through large platform transformations, balancing strategic projects with production support demands, and consolidating ambiguous stakeholder requests into thoughtful action plans.
Experience
UPMC Health Plan - Digital Experience Product Manager
May 2023 - Present
Digital Product Manager on the Operations Technology team at UPMC Health Plan focusing on the everyday maintenance and strategic expansion of the online Provider Directory tool. Responsible for driving the product development lifecycle through collaborations with a wide range of cross-enterprise stakeholders. Define, groom, and prioritize the team feature backlog, lead team in program increment planning, and resolve external dependencies to maintain a predictable cadence of value delivery.
Facilitated development of a new medication search functionality within the directory tool, which necessitated tracking very specific verbiage and compliance requirements across multiple insurance plan product teams. Guided the team through two large infrastructure conversions, including migrating all dental provider data to a new data warehouse - eliminating the need for duplicative and inconsistent data management. Directed the design and development effort of an enhancement to address service area care deserts through automatic search radius expansion. Reduced call handling time within the member service center by developing prepopulated search criteria for resolving common care gaps.
Hunt Club, LLC - Founder & creative director
April 2014 - Present
Founder of online business specializing in the design, manufacture, and sale of equestrian apparel. Operated autonomously in all facets of the business including strategic planning, product design, brand positioning, digital & physical marketing, and wholesale business development. Deep knowledge of effective branding and cross-channel marketing techniques combined with strong interpersonal skills in retail and wholesale customer interactions resulted in demonstrable year-over-year growth in website traffic, social media following and revenue. Strong focus on retail and wholesale partner satisfaction established a customer-centric culture of communication and accommodation, resulting in top-tier retention and rave industry reviews. Developed in-depth experience with e-commerce platforms and management tools including Shopify and QuickBooks. Presented at industry trade shows to increase brand awareness and generate wholesale sales, including the American Equestrian Trade Association annual show.
PNC Bank - digital experience product manager
August 2014 - June 2018
Product Manager on the Mobile & Emerging Payments team for the PNC retail bank specializing in developing and implementing value-add features for the PNC Mobile Banking App. Directly managed and executed integrations with third party mobile wallet services Apple Pay, Google Pay, Samsung Pay, Fitbit Pay and Garmin Pay, including coordination with third-party stakeholders, marketing, legal, and engineering teams. Also participated in design ideation, strategic roadmapping, and technical discussions related to the development of a proprietary mobile wallet solution - PNC Pay.
Directed subsequent go-to-market strategy discussions with internal marketing, legal, and customer care teams. Served as cross-line-of-business information hub for these and other mobile initiatives, distilling technical jargon into digestible content for internal dissemination and external marketing campaigns. Also assisted in managing a cross-functional team to spearhead the Spanish translation effort for the PNC Mobile Banking App. Regularly prepared and presented reports directly to line of business directors and senior management, including reporting on mobile analytics, user experience testing findings, and non-technical project roadmaps.
Education
carnegie mellon university - pittsburgh, PA
Bachelors of Arts in Global Studies, May 2014 Minors in:
Anthropology
Business Administration
Hispanic Studies
certifications
SAFe 6 Product/Project Management (2024)
SAFe 6 DevOps Practitioner (2023)
Full professional fluency in Spanish
Skills
Agile + Scrum
Azure DevOps, JIRA, Asana, Google Suite, Trello, IBM Apptio Targetprocess
Product Management
Product lifecycle management, requirements analysis, roadmap development, agile kanban
Prototyping + Design
Adobe Creative Cloud, Miro, Figma, Zeplin
Data Analysis
Power BI, Piwik Pro, Google Analytics, SQL (basic), Microsoft Suite, Adobe Analytics
